{"xsrfToken":"39c92f79f83f5e9d2ac977a75e697fe99f357f16_lout","branding":{"id":"5","key":"sd","name":"Search.io Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5900","headerLinkHoverBGColor":"#de5900","headerBadgeColor":"#de5900"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/621ab3ac-8601-4fd1-b874-4552c6678023/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODQ1Y2U0MC0wZjc1LTQ3MjktOWMxZi0wZTg0YmI0YjJjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYyMWFiM2FjLTg2MDEtNGZkMS1iODc0LTQ1NTJjNjY3ODAyMyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzExOTgsIm5iZiI6MTczMjE3MDU5OH0.JpEOFX8Dqlm0ck-5Ql6-EKTgV79ZXazu0p7uRSCPyY8&client=8845ce40-0f75-4729-9c1f-0e84bb4b2c6d&mode=fit","logoId":"621ab3ac-8601-4fd1-b874-4552c6678023","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Search.io Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Search.io Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#da4600","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7a43acac-8971-4fdd-915f-7587d2fc6fd8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODQ1Y2U0MC0wZjc1LTQ3MjktOWMxZi0wZTg0YmI0YjJjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhNDNhY2FjLTg5NzEtNGZkZC05MTVmLTc1ODdkMmZjNmZkOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzExOTgsIm5iZiI6MTczMjE3MDU5OH0.H1nVGl7LPqb8pMm1RqEudKM_4saqY2Ju-uWGJt-jToE&client=8845ce40-0f75-4729-9c1f-0e84bb4b2c6d&height=300&mode=fit","bannerMediaApiFileId":"7a43acac-8971-4fdd-915f-7587d2fc6fd8","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"sd","projectId":10018,"serviceDeskId":5,"name":"Search.io Help Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"10056","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[6],"key":""},{"id":"10057","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[6],"key":""},{"id":"10076","name":"Security Issue","descriptionHtml":"","callToAction":"Security Issue","introHtml":"<p>Please use this to inform us about any security issues you have found in our product and/or SDKs</p>","icon":10323,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[6],"key":""},{"id":"10055","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[6],"key":""},{"id":"10095","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"","icon":10309,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[],"key":""},{"id":"10101","name":"Customer QA","descriptionHtml":"","callToAction":"Customer QA","introHtml":"<p>QA of customer installation</p>","icon":10313,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[],"key":""},{"id":"10099","name":"Data Requirements","descriptionHtml":"","callToAction":"Data Requirements","introHtml":"<p>Used to gather data requirements for onboarding customers</p>","icon":10306,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10100","name":"Frontend Requirements","descriptionHtml":"","callToAction":"Frontend Requirements","introHtml":"<p>Customer front end requirements</p>","icon":10306,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10098","name":"Sub-tasks","descriptionHtml":"","callToAction":"Sub-tasks","introHtml":"","icon":10321,"iconUrl":"https://search-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[10055,10056,10057,10076],"12":[10056]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b0fbf74e-5847-3a92-8c9a-98132418ce02","appLinkName":"System Confluence","appLinkUrl":"https://sajari.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://sajari.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":5,"kbLinkDomainURLs":["https://search-io.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODQ1Y2U0MC0wZjc1LTQ3MjktOWMxZi0wZTg0YmI0YjJjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE3OTgsIm5iZiI6MTczMjE3MDU5OH0.3h1AkYqsGwkQDKTcQx5mVRTxz6A9NsQiMKpC6uT6Ccs","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"8845ce40-0f75-4729-9c1f-0e84bb4b2c6d","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://search-io.atlassian.net/wiki","kbLinkDomainURLs":["https://search-io.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fsearch-io.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0YTViMGQ2NDRkMzUyNWM4ZGIxZDI4YzE5OGZmMjI1OWE1M2M3ZjAyYzNmYjk4Y2VmNzc5MzhlZDM3MTQzMjQwIiwiaXNzIjoiYTk1ZjgxNmItZWUyMi0zY2U1LWIwMTAtMDFjYjk2NTNhNjBlIiwiY29udGV4dCI6e30sImV4cCI6MTczMjE3MTQ5OSwiaWF0IjoxNzMyMTcwNTk5fQ.gIyNiY_pkAubKX1pjI0OHPGPVDj6p6YjkJLdGS-oYvk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImE5NWY4MTZiLWVlMjItM2NlNS1iMDEwLTAxY2I5NjUzYTYwZSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvc2VhcmNoLWlvLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3NlYXJjaC1pby5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTRCIsImlkIjoiMTAwMTgifX19LCJleHAiOjE3MzIxNzE0OTksImlhdCI6MTczMjE3MDU5OX0.PQCu73kUStOEquzICqrPkg8kiJ_uin_WsjT1mpbV9zQ\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://search-io.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://search-io.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10018\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10018\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://search-io.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=search-io","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"39c92f79f83f5e9d2ac977a75e697fe99f357f16_lout","baseUrl":"https://search-io.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://search-io.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8845ce40-0f75-4729-9c1f-0e84bb4b2c6d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"083dc4b0dfbb487387889ade6ec86265","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}